Terms of Service

Our commitment to you. These terms govern your use of ProZippy services. By using our platform, you agree to these transparent and customer-first conditions.

Service Commitments

Reliable home services delivered by trained and verified professionals.
Punctuality and respect for household environments.
Consistency in quality and accountability.

Payments

Upfront pricing with no hidden fees.
Secure transactions through encrypted gateways.
Multiple payment options: cards, UPI, Cash, Net Banking.
Digital receipts for every transaction.

Refunds & Cancellations

Cancel within the permitted window → full refund.
Service concerns → refund or re-service after review.
No-show → nominal fee of ₹100 may apply.
Refunds processed within 3-4 business days.

Service Guarantee

Quality assurance through training and monitoring.
Safety standards with background checks.
Reliability with replacements or rescheduling if needed.
Satisfaction guarantee: re-service, refund, or tailored support.

Support & Assistance

10am-6pm support available.
Multiple channels: app, website, email, phone.
Every issue tracked and resolved with accountability.

Need more clarification?

Our dedicated support team is here to help you with any questions regarding our terms or services.

Contact Support

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